Stuur Taxi: all agreed passenger transport by Car as referred to in Article 1 of the Passenger Transport Act 2000, where the fare has been agreed upon in advance. Transport also includes boarding and alighting.
Transport Agreement: the agreement concluded between Passenger/Client and Carrier to perform taxi transport.
Taxi Stand: a part of the road open to public traffic designated by the road manager as a parking space for taxis.
Car: motor vehicle, as referred to in Article 1 of the Passenger Transport Act 2000.
Passenger: the person being transported by the Carrier.
Client: the natural or legal person entering into a Transport Agreement with Carrier.
Order: An order from a natural person, passenger, or client to a Carrier.
Carrier: the natural or legal person possessing a valid Taxi Quality Mark, including its Driver(s) of the car(s), who undertakes to transport persons by car.
Driver: driver of the car with which taxi transport is performed (the taxi driver) in the service of the Carrier, including other Drivers of the car who are not in the service of the carrier but perform service on their behalf in a vehicle of the Carrier or a vehicle made available to the Carrier.
Hand Luggage: luggage that a Passenger carries with them as easy to carry, portable or rollable, including live animals, as well as other objects permitted by the Carrier as hand luggage.
Taximeter: device in the car that indicates the transport price in accordance with the announced rates. The Taximeter must be visibly present.
Stichting TX-Keur: Foundation that grants and manages the quality mark TX-Keur.

Article 2: Scope of General Terms and Conditions

These General Terms and Conditions apply to all Transport Agreements and form the basis for the handling of disputes by Stuur Taxi, as referred to in Article 14 of these general terms and conditions.

Article 3: Conclusion of Transport Agreement

A Transport Agreement is concluded by the Passenger/Client's acceptance of the Carrier's offer.
If there is an Order as referred to in Article 1 paragraph 7a, the Carrier is obliged to accept this order, subject to the provisions of Article 4 paragraph 1.
The obligations of the Carrier, including Article 7, also apply towards the Passenger who does not act as Client.

Article 4: Termination and cancellation of Transport Agreement

The Carrier can immediately halt the journey and thus terminate the Transport Agreement if the Passenger causes such nuisance that the Carrier cannot reasonably be required to (further) transport the Passenger. In that case, the Carrier can order the Passenger to immediately leave the vehicle.
In a case as referred to in paragraph 1, the Carrier is not obliged to compensate the Passenger for any damages.
In the event of premature termination, if the fare is calculated via the Taximeter, the Passenger owes the amount indicated by the Taximeter at the moment of terminating the journey. In the event that a fare was agreed upon before the start of the journey, the Passenger/Client owes a proportionate part of the pre-agreed price, in compensation for the part of the journey already driven.
The Passenger/Client can cancel the journey ordered from the Carrier before its start. In such a case, the Passenger/Client is obliged to pay reasonable and fair compensation to the Carrier in the event of demonstrable damage. This also applies if the Passenger does not appear at the location agreed with the Carrier.
In the event that the Carrier does not appear according to agreement for an ordered journey, the Passenger has a right to compensation based on reasonableness and fairness in case of demonstrable damage.

Article 5: Obligations and powers of the Passenger

The Passenger is obliged:
a. to follow reasonably given directions or instructions from the Carrier, such as taking the seat designated by the carrier;
b. to wear the seat belt prior to the journey. Any fine resulting from the Passenger's failure to comply with this obligation can be recovered from the passenger.
The Passenger is obliged to refrain in the Car from:
a. damaging and/or polluting the Car;
b. the consumption of alcoholic beverages, unless with the express permission of the Carrier;
c. carrying and/or using narcotics;
d. using smoking materials;
e. aggression, committing acts of physical harassment, bothering, threatening, or otherwise behaving improperly towards the Carrier and/or others;
f. hindering the Carrier in any way in the performance of their duty.
The Passenger is obliged to pay either the pre-agreed fare or the fare determined by the Taximeter.
If before or during the journey, circumstances arise or come to light on the part of the Carrier which the Passenger did not need to know when concluding the agreement, but which, had they been known to them, would reasonably have given them grounds not to enter into the Transport Agreement or to do so under other conditions, the Passenger is authorized to terminate the agreement. Termination is done by verbal or written notification from the Passenger, and the agreement ends at the moment of receipt thereof by the carrier. According to standards of reasonableness and fairness, the parties are obliged to compensate each other for the damages suffered as a result after termination of the Transport Agreement.
The Passenger is authorized to change the final destination of the journey in the interim, subject to the provisions of paragraph 3.
If the Passenger chooses to open the door themselves, they are obliged to open the door in such a way that no nuisance and/or danger to traffic is created.

Article 6: Payment

Execution based on the Transport Agreement takes place on the basis of rates established in accordance with the Passenger Transport Act 2000 and correctly publicised, as determined by the Taximeter or where the fare was agreed in advance.
The Carrier is entitled to encourage the Passenger/Client to pay cash payments in correct change. The Carrier is not obliged to accept a quantity of coins as payment if counting them causes disproportionate delay.
a. If the Passenger/Client, insofar as they were not acting in the exercise of a profession or business, does not timely fulfill their payment obligation(s), they are, after having been pointed out by the Carrier of the late payment and the Carrier having granted them a period of 14 days to still fulfill their payment obligations, after the expiry of this 14-day period, liable for statutory interest on the outstanding amount and the Carrier is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500, 10% on the subsequent € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The Carrier may, for the benefit of the Passenger/Client as referred to in this paragraph, deviate from the aforementioned amounts and percentages.
b. Insofar as the Passenger/Client acted in the exercise of a profession or business, the Carrier claims compensation for extrajudicial (collection) costs, which costs in that case, in deviation from Article 6:96 paragraph 4 of the Dutch Civil Code and in deviation from the Extrajudicial Collection Costs Decree, are set at an amount equal to 15% of the total outstanding principal sum with a minimum of € 75 for each partially or fully unpaid invoice.
Parties are entitled to offset mutual claims.

Article 7: Additional costs

In the case of delivery of Taxi services, Stuur Taxi is entitled to:

(1) charge for the hours the staff spends waiting on behalf of the Client;
(2) round the hours up to the nearest quarter of an hour;
(3) in the case of

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