Valys is intended for specific social and recreational journeys outside your own region. The conditions, costs and possibilities depend on the current regulations and your personal situation.

Valys focuses on travel outside your own region.
A pass and journey must meet the applicable conditions.
Check the travel details, contribution and available kilometres when booking.
Please indicate in advance if you are bringing a companion or a mobility aid.
Take your mobility needs and potential changes on the way into account.

What Valys taxi transport entails

Valys taxi transport is a national transport facility for people with a mobility impairment who want to travel outside their own region. It is primarily aimed at social and recreational destinations, such as family visits or an outing. The precise conditions and travel options depend on the current scheme and your situation.

Travelling outside your own region

Valys can offer a solution when a destination is further away than the transport options available to you locally or regionally. Think, for example, of visiting family in another province. The boundary between regional and national transport is not the same for every traveller; therefore, check how the current distance and admission rules apply to your home address. Anyone wishing to explore the differences further will find background information under transport inside and outside the region.

The difference with a regular taxi and regiotaxi

The distinction lies not only in the vehicle, but especially in the purpose, the conditions and the way the ride is arranged. Regional transport is generally intended for travel within a local area, while Valys focuses on specific trips outside your own region. A regular taxi is usually arranged and paid for directly, without the same eligibility requirements or travel budgets applying. For corporate events and executive transport, a different kind of planning is required; a professional chauffeur service is then focused on, among other things, representativeness, discretion and the coordination of multiple transport moments. Stuur Chauffeurs provides such professional mobility services, but Valys and corporate transport solutions have different goals.

Which journeys fit Valys

As a starting point, it is wise to look at the purpose of the trip first. Social and recreational trips generally align better with the character of Valys than a trip solely related to work or a business meeting. The table provides a general orientation, not a formal assessment of an individual journey.

Travel purpose	General alignment	What you check
Family visit outside the region	Can fit social-recreational transport	Distance and current conditions
Day out outside the region	Can fit recreational transport	Availability and any travel limits
Business appointment	Do not assume automatically	Whether this purpose falls under the current scheme

Use this overview as an initial assessment and not as confirmation that a journey will be reimbursed or permitted. If your plans combine multiple purposes, check in advance which conditions apply to your journey.

Who Valys is intended for

Valys is intended for travellers with a mobility impairment who need assistance for a journey outside their own region. An impairment in itself does not automatically mean that someone will receive a pass; the scheme applies conditions and requires appropriate supporting evidence. Because supporting documents and assessment rules can change, it is wise to consult the current application information.

When you can apply for a Valys pass

An application may be relevant when, due to a mobility impairment, you cannot travel independently in the usual way and wish to reach a social or recreational destination outside your region. Which specific situations qualify depends on the applicable admission criteria. We recommend not only looking at the distance, but also checking whether your needs and travel purpose fit within the scheme. The current information from the provider is leading.

What information is needed for an application

When applying, it is helpful to gather the details and documents beforehand that describe your situation and the support you need. The exact list may change, so check it before filling in the form. It often helps to have the following points at hand:

Your personal details and home address.
A clear description of your mobility impairment and transport needs.
Available supporting documents that are relevant according to the current application rules.
Contact details where you can answer questions about the application.

With this preparation, you can provide more complete answers and avoid having to search for information while filling in the form. Only submit documents that are requested and follow the instructions for providing them.

What you can do if you are unsure about your entitlement to transport

If you are unsure whether you meet the conditions, you can review the admission information carefully and contact the authority processing the application. Explain your specific situation: which impairment affects your journey and what support you need. Also ask how you can supplement a potential rejection or missing evidence. This will give you clarity based on your own circumstances rather than a general assumption.

Planning and booking a journey

A good booking starts with clear details about the journey and the support you need. Plan not only the distance, but also think about the desired arrival time, the pick-up location and any special requirements along the way. Booking rules can change, so use the carrier's current instructions for every journey.

What details you provide when booking

Accurately provide the departure and arrival location, the travel date and the desired times. Also mention if you are bringing a companion or using a wheelchair or other mobility aid; such details can be important for the execution. Before confirming, check if your contact details are correct and if any additional information is requested. The more complete the booking, the lower the risk of misunderstandings regarding practical execution.

How to take pick-up and arrival times into account

A specified arrival time is not always the same as a guaranteed arrival time to the minute. Take into account the carrier's conditions, any shared journeys and margin for delay. For an appointment with a fixed start time, it is wise to check what margin is advised and whether the journey can be planned appropriately in that way. Also note exactly where you will be picked up, so there is no confusion about the location.

What to do if your travel plans change

If your departure point, time or destination changes, report this as soon as possible via the designated channel. Do not wait until the agreed pick-up time: changes can affect the planning and may need to be reconfirmed. For organisers of business meetings, mobility management around multiple guests and transport moments is a separate issue. Stuur Chauffeurs provides professional transport for events and can support various transport moments and chauffeurs on site; organisers can request a proposal to discuss their business plans.

Understanding costs and travel budget

The costs of Valys depend on the rules that apply to your journey. Think of a personal contribution and, where applicable, a personal kilometre budget. Rates and conditions are subject to change, so amounts from older information do not automatically apply anymore. Therefore, check them shortly before you book and take your own travel planning into account.

How the personal contribution works

With Valys, the traveller usually pays a personal contribution in accordance with the current rates and conditions. The exact amount depends on the scheme that applies to your journey and is subject to change. When booking, check what you owe and how payment is handled. This prevents you from using an old amount as a starting point.

What the kilometre budget means

A kilometre budget indicates how many kilometres you can travel under a specific scheme subject to the corresponding conditions. The available budget and the rules for using it can vary per situation. Therefore, keep an eye on your remaining kilometres, especially when planning multiple longer journeys. Do not assume an unlimited balance and check whether your planned journey falls within your personal budget.

Where to check current rates and conditions

Consult the official Valys information for current rates, application rules, booking conditions and kilometre budgets. Pay attention to the date of the information and whether it applies to your type of journey. After booking, keep the confirmation and the conditions that applied at that moment. This way, if you have questions, you can find what was agreed for your journey.

Travelling with a companion or mobility aid

A journey may require extra preparation when you need a companion or a mobility aid. Indicate this need in good time and check which options are available for your specific journey. We cannot assume that every facility is available by default; therefore, confirm in advance what is practically possible.

Bringing a co-traveller

If you wish to travel with someone, check when booking how many co-travellers are allowed and whether an additional contribution or condition applies. State the number of people straight away, so the booking can take this into account. Also, when a companion is necessary, it is important to ask how to indicate this within the scheme. Bring the booking confirmation or ensure you can access the details digitally.

Indicating in advance that you use a wheelchair or other aid

When booking, mention which mobility aid you use and provide information about the dimensions or the way you travel where necessary. Not every vehicle or every journey can automatically accommodate every mobility aid. Therefore, ask explicitly if your aid can be taken along and what information the carrier requires for this. Do not let the confirmation of this agreement depend on a general assumption.

Discussing the support you need during the journey

Describe in advance what help you need with boarding, alighting or reaching the agreed location. Also indicate what you can do independently, so the carrier has a realistic picture of your needs. If you are unsure about any part of the journey, contact them in advance and ask what does and does not fall within the service. Clear agreements make the journey more predictable for everyone involved.

Well prepared for your journey

A peaceful journey starts with practical preparation. Check the booking details, think about how much time you need to be ready and keep important contact information within reach. This means you will have less to figure out at the last minute on the day itself.

Waiting at the agreed pick-up location

Ensure you are ready at the agreed time at the right place and check whether the pick-up location is clearly described. If the entrance is difficult to find or if there is a specific meeting point, discuss this in advance. Keep in mind that a vehicle cannot always wait long. Therefore, follow the current instructions regarding presence and reachability.

Bringing personal belongings and travel details

Bring the information you may need during the journey, such as your booking confirmation, contact details and relevant travel documents. In addition, think of personal necessities that make your journey more comfortable or accessible. A quick check before you leave can help ensure you do not leave anything essential behind:

Check the date, pick-up time and addresses.
Bring the confirmation and required contact details.
Check if mobility aids and personal belongings are ready.
Ensure your phone is sufficiently charged to remain reachable.

This simple check does not replace the booking confirmation, but it does help to have the agreed travel details quickly at hand. If anything is incorrect, you can have it checked before departure.

What to do in case of delay or a problem on the way

In case of a delay, follow the instructions and contact details you received with your booking. Report a problem as soon as possible and specify exactly where you are and what has changed. If necessary, write down who you spoke to and what next step was agreed. If you need immediate assistance for your safety, use the designated emergency services.

In conclusion

Valys can help people with a mobility impairment to make certain social and recreational journeys outside their own region, but the conditions, costs and possibilities require checking per journey. By verifying your eligibility, booking details and support needs in advance, you can plan with more clarity and have a better understanding of which agreements apply to your situation.

Frequently Asked Questions

What is Valys intended for?

Valys is aimed at specific social and recreational journeys outside your own region for people with a mobility impairment. The current conditions determine which journeys are possible.

Is Valys the same as regional transport?

No. Regional transport schemes and Valys have different areas of application and conditions. Which facility fits your journey depends, among other things, on your destination and personal situation.

Can I use Valys for a business appointment?

Do not assume this without checking. The scheme is aimed at social-recreational travel; consult the current conditions to check whether your travel purpose is permitted.

Do I always need a pass?

Admission conditions and an application procedure apply for use. Check the current information to see which pass or confirmation is required for your journey.

How do I know what my journey will cost?

Check the current rates and conditions before you book. The amount may depend on the applicable scheme and your journey.

Can I bring a companion?

This can depend on the conditions and the booking. State when reserving that you are travelling with a companion and ask how this should be arranged.

What should I do if my journey changes?

Report a change as soon as possible via the contact channel associated with your booking. Ask for confirmation of the adjusted arrangements before assuming that the journey has been changed.

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